Terms & conditions

Allergy Warning

If you have a food allergy please let us know when ordering. 

As a condition eating our food or ordering food, you agree it is your responsibility as a customer and consumer, to advise the service staff what you cannot eat due to allergies or sensitivities.

If an individual has life-threatening or severe sensitivities or allergies, we do not recommend the use of our products and services.

All food is prepared in a kitchen where allergens are present, and menu descriptions do not include all ingredients. 

Menu items may contain or come into contact with allergens. For more information, please speak with us.

Food Substitutions

From time to time, it may be necessary for us to make a food substitution if products are not available from our suppliers.

Public holiday surcharges
An additional surcharge of 20% applies on all public holidays, special events and weekends.

Important Disclaimer    

While all reasonable care has been taken in the preparation of the material contained in this website and our social media accounts, Sticks and Bones BBQ does not warrant the accuracy, completeness or adequacy of the information in this website.  The information is by way of general commentary only, subject to change without notice, and does not constitute the giving of advice.

Sticks and Bones BBQ does not warrant that this website, or any attachment to it, is free from computer viruses. Sticks and Bones BBQ has no control over the contents of websites maintained by third parties, which may be accessible through websites maintained by Restaurant & Catering and makes no representation or warranty with respect to such websites or any information on such websites.

To the extent permitted by law, Sticks and Bones   its employees and agents disclaim liability (including liability by reason of negligence) to any person for any loss, damage, cost or expense incurred or arising as a result of any information, whether by reason of any error, omission, the currency or misrepresentation in the information or for any action taken by any person in reliance upon the information contained within this website or any other website which may be accessed through this website.  You should seek specific professional advice before acting or refraining from acting on the basis of any of the information contained within this website or any other website which may be accessed through this website.

Copyright    

The contents of this website are copyright. You may access and/or display these pages on a computer or monitor as well as print out and copy for your personal use any whole page or pages in this website. All other use, copying or reproduction of any part of this website is prohibited except as permitted under the Copyright Act 1968 (Cth). Without limiting the foregoing, no part of this website may be reproduced on any other Internet site. 

EVENTS, WEDDINGS AND BOOKINGS

Minimum spend

For some events we will require a minimum spend of $2500. The minimum spend amount will be indicated on your quote and the amount is determined by your event needs, product availability and prices as well as on and off-peak event seasons, days of the week and times.

Food

Food and beverage packages must be confirmed 14 days prior to the event, including

numbers, and may not be altered after this date. Menus provided are subject to seasonal changes and product availability. Menus must be confirmed in writing 14 days prior to your function, along with dietary requirements.

Menu tasting

Menu tastings are available at approximately $40 per person and are held at designated times. Tastings are designed to give you an indication of the style of food and service we offer.

Quoting

All prices quoted are inclusive of GST. Quotes are valid for a 14-day period. We reserve the right to alter pricing without notice outside of this quoting period for both confirmed and prepaid events.

Deposit, payment, cancellation and refunds

To secure your date and time, we require a non-refundable 50% deposit, with the remaining balance due 14 days before your event date. No refunds will be made for any guest reductions after this date. Additional guests may be added and will be charged accordingly, produce availability permitting. All payments are to be made via bank transfer.

In the unfortunate event of a cancellation, we ask for written notification. If the cancellation is made with less than (three months) notice, the deposit is retained as a fee. If there is more than (three months) notice of cancellation given or Sticks and Bones BBQ is able to secure another equivalent event on the same date as your original booking, your deposit will be refunded minus a $1000 administration fee.

Card payments cannot be accepted via phone under any circumstances. If there is an exception where a credit card payment is accepted, the transaction will need to be made in-person using our physical EFTPOS terminal and any additional fees and surcharges will be absorbed by you up to the same value as what it costs us to process the payment.

Unforeseen Events

In the event of an unforeseen circumstance that significantly impacts your function, Sticks and Bones BBQ and all subsidiaries will not be held responsible for circumstances beyond its control.

Goods and services tax (GST)

All prices are inclusive of goods and services tax unless specifically stated otherwise.

Responsible Service of alcohol and Guest Conduct

The person who has authorised/signed this contract is responsible for the behaviour of the guests. That person will be liable for any damage incurred to any buildings, equipment, vehicles, fixtures or property on the day of the event. Sticks & Bones BBQ reserves the right to conclude the function in case of any substance abuse or unruly behaviour. A $1000 inconvenience fee will apply. Clients are to be responsible and assist with ensuring the orderly behaviour of their guests during a function. We reserve the right to intervene where necessary and remove ourselves and all equipment from the premises. Responsible service of alcohol and related laws will be enforced during the function. Please give us the name and a contact number for two go-to people on the day. This person will be approached in the event that there is an incident.

Property and equipment

Sticks & Bones BBQ, all subsidiaries and employees will not be held liable for any damage, or neighbour complaints that occur as a result of the smoker or cooking equipment being in use or on the private or public property.

ONLINE ORDERING

Placement of Order  

Any order placed by you from this website is an offer by you to purchase a particular product or service for the stated price (including delivery and other charges) specified in this website at the time you place your order.

Acceptance of Order    

We reserve the right to accept or reject your offer for any reason, such as the unavailability of any product or service, an error in the price of the product or service or an error in your order. As there may be reasons why we cannot fulfil your order, your contract with us will only come into existence when we advise you that we have accepted your order and receipt of your payment has been confirmed.

Pricing    

Prices of goods and services and delivery and other charges displayed on the Sticks and Bones BBQ website are current at the time of display. These prices are subject to variation without notice. All transactions are in Australian Dollars (AUD).

We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions, menu items, locations or other content of the website is accurate, complete, reliable, current or error-free.

Credit Card Payments     

Please note Sticks and Bones BBQ  accepts VISA, MasterCard, Diners and Amex for credit card transactions.

Invoices/Receipts    

At the end of the payment process, you will be presented with a receipt on-screen containing your order number. This order number should be quoted for any enquiries you may have relating to your order. The page can be printed for your reference. You will receive from Sticks and Bones BBQ a tax invoice/receipt for taxation purposes in the mail or via email.

Cancellation by Us       

We reserve the right not to provide goods or services, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to refunds.